Contact us_v2

To contact a specific department:

Insureds (Employees and Self-employed workers)

• Medical Benefits
  • prest-medicales@caisses-sociales.mc
  • Telephone reception - Monday to Friday
  • Tel.: (+377) 93 15 44 18 9.00 am to 12.00 pm and 2.00 pm to 4.00 pm
  • Reception - Monday to Friday
  • 11 rue Louis Notari - Ground floor - Offices 10 and 11
  • Monte-Carlo Branch - Tuesday and Thursday from 8.30 am to 12.00 pm
  • 8 avenue St Laurent
    • Submission of reimbursement requests for medical expenses and daily allowances
    • Reception of insureds and members: information and claims
    • Entitlement of retirees to medical benefits
    • Payment of disability pensions
    • Issuing of eligibility certificates
    • Processing of pregnancy declarations and issuing of maternity record books
    • Provision of the list of healthcare professionals contracted to the Caisses Sociales

• Medical and Dental Examinations
  • Medical Examinations: controle-medical@caisses-sociales.mc
  • Dental Examinations: controle-dentaire@caisses-sociales.mc
  • Telephone reception - Monday to Friday - 9.00 am to 12.00 pm and 2.00 pm to 4.00 pm
  • Medical Examinations: (+377) 93 15 43 01
  • Dental Examinations: (+377) 93 15 43 05
  • Medical examinations reception - Monday to Friday - 8.30 am to 12.00 pm and 1.30 pm to 5.00 pm
  • The Flor-Offices - 10 rue Princesse Florestine - 3rd Floor - Office 302
  • Dental examinations reception - 8.30 am to 12.00 pm and 1.30 pm to 5.00 pm
  • 10 rue Princesse Florestine - 3rd Floor - Office 301
  • Benefits subject to the Medical Advisor's opinion:
    • Hospitalisations
    • Disability registration
    • Exemption from patient contribution
    • Prior agreements

• Workplace Accidents
  • accidentdutravail@caisses-sociales.mc
  • Telephone reception - Monday to Friday - 8.30 am to 12.00 pm and 2.00 pm to 5.00 pm
  • Workplace Accidents: (+377) 93 15 43 66
  • Workplace Accidents reception - Monday to Friday - 9.00 am to 12.00
  • 11 rue Louis Notari - 2nd floor – Office 210
    • Management of workplace accidents or Non-industrial accidents
• Family Benefits
  • prest-familiales@caisses-sociales.mc
  • Telephone reception - Monday to Friday - 9.30 am to 12.00 pm and 2.00 pm to 4.00 pm
  • All benefits: (+377) 93 15 43 77
  • Family allowances reception - Monday to Friday - 8.30 am to 12.00 pm and 1.30 pm to 5.00 pm
  • 11 rue Louis Notari - Ground floor
    • Family and Prenatal Allowances
    • Housing Allowance
    • Exceptional Back-to-school Allowance
    • Education Allowance
    • Year-End Bonus
    • Assistance with childcare and nursery costs
• Retirement
  • retraite@caisses-sociales.mc
  • Telephone reception - Monday to Friday - 8.30 am to 12.00 pm and 1.30 pm to 5.00 pm
  • Tel.: (+377) 93 15 49 59
  • Retirement pension reception - Monday to Friday - 8.30 am to 12.00 pm - Without appointment
  • Flor Office - Ground floor - 10, rue Princesse Florestine
    • Information on pension eligibility conditions, estimates of the retirement pension amount
    • Settlement of CAR and CARTI retirement pension applications
    • Payment of pensions and allowances to retirees
  • Benefits for retirees reception
  • Reception annually from the 1st working day of October to 31 October from 8.30 am to 12.00 pm and 2.00 pm to 5.00 pm
  • Flor Office - Ground floor
  • 10, rue Princesse Florestine
• Registration
  • immatriculation@caisses-sociales.mc
  • Telephone reception - Monday to Friday - 9.00 am to 12.00 pm and 2.00 pm to 4.00 pm
  • Tel.: (+377) 93 15 49 70
  • Registration reception - Monday to Friday - 8.30 am to 12.00 pm and 1.30 pm to 5.00 pm and by appointment
  • 11 rue Louis Notari - Ground floor - Office 12Rez-de-chaussée – Bureau n°12
    • Employee registration
    • Issuing of registration cards to insureds and members
    • Change of civil status for employees
    • Change of address
    • Issuing of points statements for active employees
    • Issuing of career statements
• Social Services
  • Reception
  • social@caisses-sociales.mc
  • Telephone reception - Monday to Friday - 8.30 am to 12.00 pm and 1.30 pm to 5.00 pm
  • Secretary: (+377) 93 15 43 38
  • Social worker clinics - Tuesday and Thursday - 8.30 am to 12.00 pm and 2.30 pm to 5.00 pm
  • Mrs DEMBSKI : (+377) 93 15 43 33
  • Mrs BIZOT : (+377) 93 15 43 36
  • Social services reception - Monday to Friday - 8.30 am to 12.00 pm and 1.30 pm to 5.00 pm
  • 10, Rue Princesse Florestine - Le Flor Office - 5th floor - Office 501
    • Individual aid
    • Home help
    • Holiday cheques,
    • Social loans.
  •  
  • Postal Address
  • 11, rue Louis Notari
  • 98000 Monaco

• Legal Services
  • contentieux@caisses-sociales.mc
  • Telephone reception - Monday to Friday from Monday to Friday - from 8.30 am to 12.00 pm and from 2 to 5 pm
  • Tel.: (+377) 93 15 43 68
  • Legal Services Reception from Monday to Friday - from 8.30 am to 12.00 pm and from 2 to 5 pm
  • 11 rue Louis Notari - 2nd Floor, Office no. 210
    • Legal Services about collection of contributions

Employers and Members

• Contribution Collections
  • recouvrement@caisses-sociales.mc
  • Telephone reception - Monday to Friday - 8.30 am to 12.00 pm and 1.30 pm to 5.00 pm
  • Trade and industry employer information: (+377) 93 15 44 85 / (+377) 93 15 43 91
  • Self-employed workers information: (+377) 93 15 43 93
  • Householder employers information: (+377) 93 15 49 62
  • Reception for all sections - Monday to Friday - 8.30 am to 12.00 pm and 1.30 pm to 5.00 pm
  • 11, Rue Louis Notari - 2nd floor - Office 204
    • Trade and Industry Section
      • Subscribe to the range of online services (online salary statements, data transfer, electronic payment)
      • Processing of salary statements
      • Contributions
      • Staff departures
    • Self-employed worker section
      • Affiliations / Cancellations
      • CARTI / CAMTI contributions
    • Householder section
      • Affiliations / Cancellations
      • Processing of salary statements
• Employer Monitoring
  • controle-employeur@caisses-sociales.mc
  • Telephone reception - Monday to Friday - 8.30 am to 12.00 pm and 2.00 pm to 5.00 pm
  • Employer Monitoring: (+377) 93 15 43 83
  • Employer monitoring reception - Monday to Friday - 8.30 am to 12.00 pm and 2.00 pm to 5.00 pm and by appointment
  • 11 rue Louis Notari - 2nd floor - Office 211
    • Information about the contribution base and the processes for salary statements
    • Creation of employer files
    • Secondment of employees (France and Italy)
    • Adjustment of salary statements
    • Adjustment of salary summary statements (13th statement)
• Legal Services
  • contentieux@caisses-sociales.mc
  • Telephone reception - Monday to Friday from Monday to Friday - from 8.30 am to 12.00 pm and from 2 to 5 pm
  • Tel.: (+377) 93 15 43 68
  • Legal Services Reception from Monday to Friday - from 8.30 am to 12.00 pm and from 2 to 5 pm
  • 11 rue Louis Notari - 2nd Floor, Office no. 210
    • Legal Services about collection of contributions

Healthcare Professionals

• Relations with Healthcare Professionals (administrative)
  • professionnel-sante@caisses-sociales.mc
  • Telephone reception - Monday to Friday - 9.00 am to 12.00 pm and 2.00 pm to 4.00 pm
  • Relations with healthcare professionals: (+377) 93 15 43 44
  • Relations with healthcare professionals (administrative) reception - Monday to Friday
  • by appointment
    • Management of the affiliations of healthcare professionals (doctors, dentists and paramedics) to the medical agreements with the Caisses Sociales de Monaco
    • Administrative information

Property

• Administrative Management (Rental / Syndic of CAR buildings)
  • immobilier@caisses-sociales.mc
  • Telephone reception - Monday to Friday - 8.30 am to 12.00 pm and 2.00 pm to 5.00 pm
  • (+377) 93 15 49 49
  • Property reception - Monday to Friday - 8.30 am to 12.00 pm and 2.00 pm to 5.00 pm
  • The Flor-Offices - 10 rue Princesse Florestine - 7th floor

• Technical management of C.A.R. buildings
  • servicetechnique.car@caisses-sociales.mc
  • Telephone reception - Monday to Friday - 8.30 am to 12.00 pm and 2.00 pm to 5.00 pm
  • (+377) 93 15 49 18
  • Property reception - Monday to Friday - 8.30 am to 12.00 pm and 2.00 pm to 5.00 pm
  • The Flor-Offices - 10 rue Princesse Florestine - 7th floor

Others contacts

• Management
  • direction@caisses-sociales.mc
  • Telephone reception - Monday to Friday - 8.30 am to 12.00 pm and 2.00 pm to 5.30 pm
  • Management Secretary: (+377) 93 15 49 22
  • Management reception - Monday to Friday - 8.30 am to 12.00 pm and 2.00 pm to 5.30 pm
  • 11 rue Louis Notari - 5th floor

• Accounting Agency
  • Payments: encaissement@caisses-sociales.mc
  • Finances : finances@caisses-sociales.mc
  • Telephone reception - Monday to Friday - 8.30 am to 12.00 pm and 2.00 pm to 5.00 pm
  • Domiciliation: (+377) 93 15 49 68
  • EPayments: (+377) 93 15 44 35
  • Accounting agency reception - Monday to Friday - 8.30 am to 12.00 pm and 2.00 pm to 5.00 pm
  • 11 rue Louis Notari - 4th floor
    • Payments
    • Banking information
    • Finances

• Human Resources
  • ressources-humaines@caisses-sociales.mc
  • Telephone reception - Monday to Friday - 8.30 am to 12.00 pm and 2.00 pm to 5.00 pm
  • Human Resources: (+377) 93 15 44 94
  • Human resources reception - Monday to Friday - 8.30 am to 12.00 pm and 2.00 pm to 5.00 pm
  • 11 rue Louis Notari - 5th floor
• Information Systems
  • Technical support: 4444@caisses-sociales.mc
    • Technical information on data exchange
• Online services Contact
  • tsa@caisses-sociales.mc
    • Subscription to the Online services
    • Users Support

To contact a specific department:

Medical and Dental Examinations

Medical Examinations: controle-medical@caisses-sociales.mc
Dental Examinations: controle-dentaire@caisses-sociales.mc

Telephone reception - Monday to Friday
9.00 am to 12.00 pm and 2.00 pm to 4.00 pm
Medical Examinations: (+377) 93 15 43 01
Dental Examinations: (+377) 93 15 43 05

Medical examinations reception - Monday to Friday
8.30 am to 12.00 pm and 1.30 pm to 5.00 pm
The Flor-Offices - 10 Rue Princesse Florestine - 3rd Floor - Office 302

Dental examinations reception
8.30 am to 12.00 pm and 1.30 pm to 5.00 pm 
The Flor-Offices - 10 Rue Princesse Florestine - 3rd Floor - Office 301

Benefits subject to the Medical Advisor's opinion:

• Hospitalisations
• Disability registration
• Exemption from patient contribution
• Prior agreements 

Relations with Healthcare Professionals (administrative)

professionnel-sante@caisses-sociales.mc

Telephone reception - Monday to Friday
9.00 am to 12.00 pm and 2.00 pm to 4.00 pm
Relations with healthcare professionals: (+377) 93 15 43 44

Relations with healthcare professionals (administrative) reception - Monday to Friday
by appointment

• Management of the affiliations of healthcare professionals (doctors, dentists and paramedics) to the medical agreements with the Caisses Sociales de Monaco
• Administrative information 

Social Services

social@caisses-sociales.mc

Telephone reception - Monday to Friday
8.30 am to 12.00 pm and 1.30 pm to 5.00 pm
Secretary: (+377) 93 15 43 38

Social worker clinics - Tuesday and Thursday
8.30 am to 12.00 pm and 2.30 pm to 5.00 pm
Mrs DEMBSKI : (+377) 93 15 43 33
Mrs BIZOT: (+377) 93 15 43 36

Social services reception - Monday to Friday
8.30 am to 12.00 pm and 1.30 pm to 5.00 pm
10, Rue Princesse Florestine - Le Flor Office - 5th floor - Office 501

• Individual aid,
• Home help,
• Holiday cheques,
• Social loans. 

Family Benefits

prest-familiales@caisses-sociales.mc

Telephone reception - Monday to Friday
9.30 am to 12.00 pm and 2.00 pm to 4.00 pm
All benefits: (+377) 93 15 43 77

Family allowances reception - Monday to Friday
8.30 am to 12.00 pm and 1.30 pm to 5.00 pm
11, Rue Louis Notari - Ground floor

• Family and Prenatal Allowances
• Housing Allowance
• Exceptional Back-to-school Allowance
• Education Allowance
• Year-End Bonus
• Assistance with childcare and nursery costs 

Medical Benefits

prest-medicales@caisses-sociales.mc

Telephone reception - Monday to Friday
9.00 am to 12.00 pm and 2.00 pm to 4.00 pm
Tel: (+377) 93 15 44 18

Reception - Monday to Friday
8.30 am to 12.00 pm and 1.30 pm to 5.00 pm
11 Rue Louis Notari - Ground floor - Offices 10 and 11

Monte-Carlo Branch - Tuesday and Thursday
8.30 am to 12.00 pm
8 Avenue St Laurent

• Submission of reimbursement requests for medical expenses and daily allowances
• Reception of insureds and members: information and claims
• Entitlement of retirees to medical benefits
• Payment of disability pensions
• Issuing of eligibility certificates
• Processing of pregnancy declarations and issuing of maternity record books
• Provision of the list of healthcare professionals contracted to the Caisses Sociales 

Retirement

retraite@caisses-sociales.mc

Telephone reception - Monday to Friday
8.30 am to 12.00 pm and 1.30 pm to 5.00 pm
Tel: (+377) 93 15 49 59

Retirement pension reception - Monday to Friday
8.30 am to 12.00 pm - Without appointment
Flor Office - Ground floor
10, rue Princesse Florestine

• Information on pension eligibility conditions, estimates of the retirement pension amount
• Settlement of C.A.R. and C.A.R.T.I. retirement pension applications
• Payment of pensions and allowances to retirees

Benefits for retirees reception
Reception annually from the 1st working day of October to 31 October from 8.30 am to 12.00 pm and 2.00 pm to 5.00 pm
Flor Office - Ground floor
10, rue Princesse Florestine

Registration

immatriculation@caisses-sociales.mc

Telephone reception - Monday to Friday
9.00 am to 12.00 pm and 2.00 pm to 4.00 pm
Tel: (+377) 93 15 49 70
Fax: (+377) 93 15 44 39

Registration reception - Monday to Friday
8.30 am to 12.00 pm and 1.30 pm to 5.00 pm and by appointment
11, Rue Louis Notari - Ground floor - Office 12

• Employee registration
• Issuing of registration cards to insureds and members
• Change of civil status for employees
• Change of address
• Issuing of points statements for active employees
• Issuing of career statements 

Employer Monitoring

controle-employeur@caisses-sociales.mc

Telephone reception - Monday to Friday
8.30 am to 12.00 pm and 2.00 pm to 5.00 pm
Employer Monitoring: (+377) 93 15 43 83

Employer monitoring reception - Monday to Friday
8.30 am to 12.00 pm and 2.00 pm to 5.00 pm and by appointment
11, Rue Louis Notari - 2nd floor - Office 211

• Information about the contribution base and the processes for salary statements
• Creation of employer files
• Secondment of employees (France and Italy)
• Adjustment of salary statements
• Adjustment of salary summary statements (13th statement) 

Contribution Collections

recouvrement@caisses-sociales.mc

Telephone reception - Monday to Friday
8.30 am to 12.00 pm and 1.30 pm to 5.00 pm
Trade and industry employer information:  (+377) 93 15 44 85 / (+377) 93 15 43 91
Self-employed workers information: (+377) 93 15 43 93
Householder employers information: (+377) 93 15 49 62

Reception for all sections - Monday to Friday
8.30 am to 12.00 pm and 1.30 pm to 5.00 pm
11, Rue Louis Notari - 2nd floor - Office 204

• Trade and Industry Section
  • Subscribe to the range of online services (online salary statements, data transfer, electronic payment)
  • Processing of salary statements
  • Contributions
  • Staff departures
• Self-employed worker section
  • Affiliations / Cancellations
  • C.A.R.T.I. / C.A.M.T.I. contributions
• Householder section
  • Affiliations / Cancellations
  • Processing of salary statements
  • Contributions. 

Legal Services

Legal Services Reception from Monday to Friday
from 8.30 am to 12.00 pm and from 2 to 5 pm

• Legal Services about collection of contributions, undue benefits

contentieux@caisses-sociales.mc

Telephone Reception from Monday to Friday
from 8.30 am to 12.00 pm and from 2 to 5 pm
Legal Services: (+377) 93 15 43 68
11 rue Louis Notari - 2nd Floor, Office no. 210

• Complaints against third parties and workplace accidents

contentieux-ra@caisses-sociales.mc

Telephone Reception from Monday to Friday
from 8.30 am to 12.00 pm and from 2 to 5 pm
11 rue Louis Notari - 2nd Floor
- Complaints involving personal accidents, Office 207: (+377) 93 15 43 66
- Complaints involving workplace accidents, Office 205: (+377) 93 15 44 20

Property

immobilier@caisses-sociales.mc

Telephone reception - Monday to Friday
8.30 am to 12.00 pm and 2.00 pm to 5.00 pm
Rental management: (+377) 93 15 49 49
Technical management: (+377) 93 15 49 18

Property reception - Monday to Friday
8.30 am to 12.00 pm and 2.00 pm to 5.00 pm
Only by appointment
Le Flor Office
10 Rue Princesse Florestine - 7th floor - Office 702

• Renting C.A.R. properties
• Technical management of C.A.R. buildings 

Management

direction@caisses-sociales.mc

Telephone reception - Monday to Friday
8.30 am to 12.00 pm and 2.00 pm to 5.30 pm
Management Secretary: (+377) 93 15 49 22

Management reception - Monday to Friday
8.30 am to 12.00 pm and 2.00 pm to 5.00 pm
11, Rue Louis Notari - 5th floor

Accounting Agency

Payments: encaissement@caisses-sociales.mc
Finances: finances@caisses-sociales.mc

Telephone reception - Monday to Friday
8.30 am to 12.00 pm and 2.00 pm to 5.00 pm
Domiciliation: (+377) 93 15 49 68
Payments: (+377) 93 15 44 35

Accounting agency reception - Monday to Friday
8.30 am to 12.00 pm and 2.00 pm to 5.00 pm
11 Rue Louis Notari - Ground floor - Office 6

• Payments
• Banking information
• Finances 

Human Resources

ressources-humaines@caisses-sociales.mc

Telephone reception - Monday to Friday
8.30 am to 12.00 pm and 2.00 pm to 5.00 pm
Human Resources: (+377) 93 15 44 94

Human resources reception - Monday to Friday
8.30 am to 12.00 pm and 2.00 pm to 5.00 pm
11, Rue Louis Notari - 5th floor

Information Systems

Technical support: 4444@caisses-sociales.mc

• Technical information on data exchange

Online services Contact

tsa@caisses-sociales.mc

• Subscription to the Online services
• Users Support