Staying in touch with you

Monday, 6 April 2020
The Caisses Sociales de Monaco staff is mobilised to assist you in your paperwork

Tips for help us process your requests more efficiently:

  • Our reception

Current confinement measures make it necessary for our members to avoid leaving their homes.
Consequently, we ask you to contact our office at the Caisses Sociales de Monaco by phone or e-mail.

Rest assured that our staff will do their utmost to satisfy your requests as quickly as possible.

  • Reception and processing of your documents

Our new teleservice is now accessible in your Personal Space

It enables you to send and transfer all your documents securely:

  • medical treatment forms
  • work stoppage forms
  • supporting documents with a beneficiary’s file or a retirement file
  • proof of civil status or change of address request

or any other supporting document necessary for proper processing of your requests for benefits.

To access this, just connect to your Personal Space and click on the "Espace documentaire" (Documents Area).

Click here to have more information about your Personal Space directly

  • Transmission of your medical refund statements

Considering the current problems with the postal service, we urge you more than ever to subscribe to our dematerialised mail service.

This will enable you to receive your statements of benefits directly by email.

For greater speed and efficiency, you can also request automatic transfer of your digital files with statements of medical benefits for your supplementary health insurance.

This will be sent at the same time as the statement sent to you and you will be informed of this.

This means you no longer need to send the original forms (or photocopies) to your mutual or supplementary health insurance.

  • Payment of your benefits

The payment of different benefits will be conducted in the usual conditions and according to the same schedule. Consequently, there is no reason to contact our offices to this specific question.

Concerning the campaign for certificates of life for retirees residing in France

The deadline for transmitting the ‘certificate of life’ is postposed during the period of confinement.
Retirement pensions will continue to be paid as before.

Concerning the sworn statement reporting work stoppage for retirees under age 65

The deadline for transmitting this sworn statement is also postponed, although it can be communicated by e-mail.
Retirement pensions will continue to be paid as before.